How can we help?
Write to us about your account, reminders, the Rootie app for Microsoft Teams, or anything else. We answer in English and Turkish.
Contact support
E-mail support@rootielearning.com. Tell us your organisation and, for Teams questions, the e-mail address you use in Teams. We aim to reply within two business days.
E-mail supportI installed the Teams app but get no messages
- The Rootie bot can message you only if your organisation uses Rootie and has turned on the Microsoft Teams channel. Ask your Rootie administrator.
- Your Teams sign-in e-mail must match the e-mail on your Rootie account. If they differ, ask your administrator to update your Rootie account.
- Messages arrive when a program sends a reminder, for example when a program starts or new questions are ready. Installing the app alone does not send program content.
How do I stop Teams messages?
In Teams, open Apps, find Rootie, and choose Uninstall. Rootie stops sending messages immediately. Your other reminder channels, such as e-mail, are managed by your organisation.
The button in a message does not open my program
Sign-in links are personal and expire after a while. Open the latest message, or ask for a new link from the Rootie app sign-in page. If it still fails, e-mail us the time you tapped the link.
For administrators
Setting up the Teams channel for your organisation is described on the Rootie for Microsoft Teams page. For data protection questions see our Privacy Policy.