Check-in and Boarding

Passenger acceptance, document checks, bag drop and the boarding gate.

FreeWhatsApp2 min a day32 activities

What’s inside

  • Counter preparation and greeting
  • Document checks
  • Bag drop
  • Seating and passengers with special needs
  • The boarding gate

Sample question

The passenger's passport is valid, but the surname on the ticket is different from the one in the passport. What do you do?      
Stop the check-in and resolve the name difference with my supervisor, following the procedureAccept them anyway, it's a small difference, and hand over the boarding passTell the passenger they need a new ticket and turn them away

Questions arrive on WhatsApp like this and are answered with one tap.

How it works

  1. 1Start the programLeave your name and number; the first question reaches your WhatsApp within seconds.
  2. 2Two minutes a dayShort, interactive questions: fill in the blank, ordering, matching and more.
  3. 3Points and rankingEvery correct answer earns points, and the team ranking keeps people coming back.

What the manager sees

Once the program runs for your team, the dashboard shows who takes part, which topics are answered correctly and where people struggle most, so knowledge gaps surface before they turn into lost sales or complaints.

This program can be part of your annual training plan

Let us prepare a 12-month training plan around your roles and documents, free of charge.

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