Customer Communication in the Field

Talking at the door, outage and debt notices, calming a tense customer.

FreeWhatsApp2 min a day31 activities

What’s inside

  • First impressions at the door
  • Speaking plainly and listening
  • Outage notices
  • Debt and disconnection notices
  • Talking with a tense customer

Sample question

During a fault outage a neighbour walks up and asks, "When will the power be back?" You do not know the exact time. What do you say?      
"I don't know the exact time yet; our team is working on the fault. You can follow the latest updates on this channel.""Don't worry, it'll be back in half an hour.""No idea, that's not my job."

Questions arrive on WhatsApp like this and are answered with one tap.

How it works

  1. 1Start the programLeave your name and number; the first question reaches your WhatsApp within seconds.
  2. 2Two minutes a dayShort, interactive questions: fill in the blank, ordering, matching and more.
  3. 3Points and rankingEvery correct answer earns points, and the team ranking keeps people coming back.

What the manager sees

Once the program runs for your team, the dashboard shows who takes part, which topics are answered correctly and where people struggle most, so knowledge gaps surface before they turn into lost sales or complaints.

This program can be part of your annual training plan

Let us prepare a 12-month training plan around your roles and documents, free of charge.

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