Billing Queries and Customer Service

Explaining a bill, handling a dispute and staying calm on the call.

FreeWhatsApp2 min a day32 activities

What’s inside

  • Reading and explaining the bill
  • Finding why a bill is high
  • Handling the dispute process
  • Staying calm on a difficult call
  • Closing well and following up

Sample question

A customer's bill this month is far higher than usual. The records show the last three periods were estimated and this period the meter was actually read. What is the most likely explanation?      
Usage that was under-estimated in earlier periods may have caught up on this bill with the actual reading.The meter is definitely faulty and needs replacing straight away.The customer simply used a lot this month; there is nothing to do.

Questions arrive on WhatsApp like this and are answered with one tap.

How it works

  1. 1Start the programLeave your name and number; the first question reaches your WhatsApp within seconds.
  2. 2Two minutes a dayShort, interactive questions: fill in the blank, ordering, matching and more.
  3. 3Points and rankingEvery correct answer earns points, and the team ranking keeps people coming back.

What the manager sees

Once the program runs for your team, the dashboard shows who takes part, which topics are answered correctly and where people struggle most, so knowledge gaps surface before they turn into lost sales or complaints.

This program can be part of your annual training plan

Let us prepare a 12-month training plan around your roles and documents, free of charge.

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