Click and Collect

Picking orders, hand-over checks, returns and the omnichannel customer.

FreeWhatsApp2 min a day32 activities

What’s inside

  • The omnichannel customer
  • Picking the order right
  • Packing, storing and the ready message
  • Checks at click-and-collect hand-over
  • Click-and-collect returns and exchanges

Sample question

An item in the order is not on the shelf and the system shows no stock. The customer did not say they would accept a substitute. What do you do?      
Remove it from the order, record it in the system and let the customer knowAdd the closest similar item, since the customer probably won't noticeHold the whole order until the item comes back in

Questions arrive on WhatsApp like this and are answered with one tap.

How it works

  1. 1Start the programLeave your name and number; the first question reaches your WhatsApp within seconds.
  2. 2Two minutes a dayShort, interactive questions: fill in the blank, ordering, matching and more.
  3. 3Points and rankingEvery correct answer earns points, and the team ranking keeps people coming back.

What the manager sees

Once the program runs for your team, the dashboard shows who takes part, which topics are answered correctly and where people struggle most, so knowledge gaps surface before they turn into lost sales or complaints.

This program can be part of your annual training plan

Let us prepare a 12-month training plan around your roles and documents, free of charge.

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