In-store Customer Experience

Greeting, finding the need, body language and seeing the customer off.

FreeWhatsApp2 min a day31 activities

What’s inside

  • First impressions and greeting
  • Reading the customer and finding the need
  • Body language and tone of voice
  • Hard moments: rush hours and out-of-stock items
  • Seeing the customer off and bringing them back

Sample question

You are serving a customer when another one starts waiting next to you. What do you do?      
Make eye contact, say "I'll be right with you" and finish with the current customerLeave the current customer and greet the new oneAct as if you have not noticed the waiting customer

Questions arrive on WhatsApp like this and are answered with one tap.

How it works

  1. 1Start the programLeave your name and number; the first question reaches your WhatsApp within seconds.
  2. 2Two minutes a dayShort, interactive questions: fill in the blank, ordering, matching and more.
  3. 3Points and rankingEvery correct answer earns points, and the team ranking keeps people coming back.

What the manager sees

Once the program runs for your team, the dashboard shows who takes part, which topics are answered correctly and where people struggle most, so knowledge gaps surface before they turn into lost sales or complaints.

This program can be part of your annual training plan

Let us prepare a 12-month training plan around your roles and documents, free of charge.

Get my annual plan

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