Diversity and Inclusion

Spotting bias, inclusive language and equal service for every customer.

FreeWhatsApp2 min a day33 activities

What’s inside

  • Diversity and inclusion basics
  • Spotting bias
  • Inclusive language
  • Equal service for every customer
  • Inclusion in the team and taking action

Sample question

Two customers walk into the store at the same time: a young person in a tracksuit and someone in a business suit. What do you do to serve them without bias?      
Greet them in order of arrival, with the same attentionPrioritise the person in the suit, since they may spend moreLeave the young customer alone, assuming they're just browsing

Questions arrive on WhatsApp like this and are answered with one tap.

How it works

  1. 1Start the programLeave your name and number; the first question reaches your WhatsApp within seconds.
  2. 2Two minutes a dayShort, interactive questions: fill in the blank, ordering, matching and more.
  3. 3Points and rankingEvery correct answer earns points, and the team ranking keeps people coming back.

What the manager sees

Once the program runs for your team, the dashboard shows who takes part, which topics are answered correctly and where people struggle most, so knowledge gaps surface before they turn into lost sales or complaints.

This program can be part of your annual training plan

Let us prepare a 12-month training plan around your roles and documents, free of charge.

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